Refund Policy

At Hoppee, we provide the platform for you to run your digital storefront. This policy outlines the refund terms for both our platform subscriptions and the transactions that happen on your storefront.

1. Hoppee Subscription Refunds

All payments made for Hoppee Premium subscriptions (Monthly or Yearly) are non-refundable. Once a subscription is active, we cannot offer refunds for partial periods or unused time.

• Technical Errors: We may consider a refund only if a technical error on our end resulted in a duplicate charge.
• Requests: Such requests must be submitted to hoppee.contact@gmail.com within 7 days.

2. Merchant-Customer Transactions (Crucial)

Hoppee is not responsible for refunds between a merchant and their customers.

• Merchant Responsibility: Each merchant operating on Hoppee is responsible for setting their own refund and return policy.
• Customer Disputes: Customers must contact the merchant directly regarding any issues with orders, payments, or refund requests.
• Zero Liability: Hoppee takes zero liability or responsibility for any payment disputes, delivery failures, or refund denials by merchants using our platform.

3. Subscription Cancellations

You may cancel your Hoppee subscription at any time via your Dashboard.

• Effect: You will retain access to Premium features until the end of your current billing cycle.
• No pro-rata: No partial refunds are provided for the remaining days of a cancelled cycle.

4. Contact Support

If you have questions regarding your Hoppee billing, please contact us at:
Hoppee
Jorhat, Assam, India
hoppee.contact@gmail.com